FAQs or Frequently Asked Questions
We understand that planning an event involves a lot of details and questions. Our Frequently Asked Questions (FAQs) section is designed to provide you with clear, concise answers to common queries about our services.What is the rental rate?
The rental rate is $425 for 4 hours. Each additional hour is $100.
Do you deliver the mobile arcade to any location?
Yes, we deliver the trailer anywhere you'd like. For locations beyond a 20-mile radius, we charge $2 per mile.
What is included in the basic rental package?
The basic rental package includes our custom-built mobile arcade featuring four basketball games.
How do I book this Hoop Trailer for my event?
You can book us by visiting our website and clicking the "Book Now" button or contacting us directly via phone or email.
Is there a deposit required to reserve a date?
We require payment in full at the time of booking. This way when your rental time is up we show up, load up, and no one has that awkward balance due question in front of guests. Its your party have fun!
What is your cancellation policy?
Our cancellation policy will be detailed in your booking confirmation. Generally, cancellations made within a certain period prior to the event may incur a surrender of your deposit.
Can the mobile arcade be set up indoors?
Yes, our mobile arcade can be set up both indoors and outdoors, provided there is enough space and access for the trailer. door height clearance need for our trailer is 10’2”.
How much space is needed for the mobile arcade?
The space required will depend on the venue layout. We recommend an area that can comfortably accommodate the trailer and allow for safe gameplay. The trailer is 10’ tall, 8.5’ wide and 18’ long. most times we only need 2 parking spaces unless you have add-ons which can dramatically change the space required (see the add-ons page for additional needed space).
Do you provide staff to manage the arcade during the event?
We typically arrive to your event 15-30 minutes early to get set up. Our staff will go over the games and the trailer with you and answer any questions you may have. Then we leave the event and come back at the end of your party. The games and trailer don’t require any supervision so we are confident everything will be just fine.
What if I need additional hours beyond the initial booking?
2 hours is our minimum but only in our free delivery zone (local to the storage location of our trailer) 4 hours is our minimum in all delivery zones. Additional hours can be added for $100 per hour. It's best to arrange this in advance, but we may be able to accommodate last-minute extensions depending on availability.
What forms of payment do you accept?
We accept major credit cards, debit cards, and online payment methods. If you would prefer to pay cash or check please contact us for booking information.
Is there an age limit for playing the arcade games?
Our arcade games are suitable for all ages, but we recommend adult supervision for younger children to ensure safety. We found 6 years and up is the sweet spot.
What happens in case of bad weather?
Rain or shine Hoop will be there! If it does rain, the big doors where your guests play are shielded from getting wet! If you would like to reschedule though we can look at our calendar and work with you to find a date that works.
Can I book Hoop Trailer for corporate events?
Absolutely! Hoop Trailer is perfect for corporate events, team-building activities, company picnics, and more.
How far in advance should I book my event?
We recommend booking as early as possible to secure your preferred date and time, especially during peak seasons.
Do you offer discounts for multiple bookings or referrals?
We occasionally offer discounts for multiple bookings or referrals. Please contact us for current promotions and special offers.
How can I contact Hoop if I have more questions?
You can reach us via our website's contact form, email, or by phone. Go to our contact page to get started!
Tell me more about the licensing opportunities?
Hoop Trailer is excited to offer licensing opportunities in other cities! If you're interested in bringing a Hoop Trailer to your area, visit our Hoop Trailer website to learn more about how you can join the fun and start your own mobile arcade business.
This is such a cool idea, do you have a patent?
We do! We are officially “Patent Pending” and have filed with the USPTO agency. Our design patent keeps our idea safe from others encroaching and stealing it but also allows us to operate safely in this space.
Experience the Ultimate Mobile Arcade. The Only Custom Basketball Arcade
Don’t wait to experience the thrill of Hoop Oakland’s mobile arcade at your next event! Whether it’s a birthday party, corporate gathering, or special celebration, we bring the excitement and competition directly to you. With our unique setup featuring four custom-built basketball games, we guarantee non-stop fun and unforgettable memories.